Terms of Agreement (TOA) for Texas elite graphics & signs E-commerce Website
Last Updated: 1/16/2024
This Terms of Agreement (“Agreement”) is a legally binding contract between you (“Customer,” “you,” or “your”) and Texas elite graphics & signs (“Company,” “we,” “us,” or “our”). By using our website and placing an order, you agree to be bound by the terms and conditions outlined in this Agreement.
1. Ordering and Payment
1.1 Order Placement: All orders placed through our website are subject to acceptance and availability.
1.2 Payment: Payment for orders must be made in full at the time of checkout. We accept cash, check, debit and credit cards.
1.3 Order Confirmation: An order confirmation will be sent to the email address provided during checkout. This confirmation does not signify our acceptance of your order; it is a confirmation that we have received it.
2. Product Information
2.1 Product Descriptions: We make every effort to ensure that product descriptions and images are accurate. However, we do not warrant that product descriptions or other content on our website are error-free.
2.2 Customization: Customized products may vary slightly from the images displayed on the website. We reserve the right to make minor adjustments to ensure product quality.
3. Shipping and Delivery
3.1 Shipping Methods: We offer various shipping methods. The chosen method and associated costs will be displayed during the checkout process.
3.2 Delivery Times: Estimated delivery times are provided for informational purposes only. We are not responsible for any delays caused by external factors.
4. Returns and Refunds
4.1 Returns Policy: Our returns policy is outlined on our website. Please review it before making a purchase.
4.2 Refunds: Refunds will be issued in accordance with our returns policy. We reserve the right to refuse refunds for items that do not meet our return criteria.
5. Intellectual Property
5.1 Copyright: All content on our website, including images, designs, and text, is the intellectual property of Texas elite graphics & signs and may not be used without permission.
We will not print Copyrighted intellectual property without written consent on file.
6. Privacy
6.1 Privacy Policy: Our privacy policy governs the collection and use of personal information. By using our website, you consent to the terms outlined in our privacy policy.
7. Governing Law
7.1 Jurisdiction: This Agreement is governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from or related to this Agreement will be subject to the exclusive jurisdiction of the courts in the State of Texas.
By using our website, you agree to abide by the terms and conditions outlined in this Agreement. We reserve the right to update or modify these terms at any time without prior notice.
If you have any questions or concerns about this Agreement, please contact via email or give us a call.
Thank you for choosing Texas elite graphics & signs.
Refund and Return Policy
4. Returns and Refunds
4.1 Returns Policy: Customized products are not eligible for refunds. We take great care to ensure that your custom orders meet the highest standards. However, if there is an error on our part, we are committed to correcting it.
4.2 Replacement for Company Errors: In the event of an error made by Texas elite graphics & signs, we will replace and correct the product at no additional cost to you. Please contact our customer service team within 5 business days of receiving your order to report any errors.
4.3 Customer Responsibility for Errors: If the error is a result of information provided by the customer during the ordering process, we are not responsible for the mistake. It is the customer’s responsibility to carefully review all details, including design, colors, and sizing, before confirming the order.
4.4 Deposits are Non-Refundable: Deposits made for custom orders are non-refundable. Once a deposit is paid, it is considered a commitment to proceed with the order, and resources are allocated accordingly.
4.5 Return Process for Company Errors: If you receive a product with an error that is our responsibility, please contact us immediately. We will provide instructions on the return process, and upon verification of the error, we will replace the product at no additional cost.
4.6 Return Deadline: Any reports of errors and requests for replacements must be made within 5 business days of receiving your order.
4.7 Condition of Returned Items: Returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging. We reserve the right to refuse returns that do not meet these criteria.
4.8 Refusal of Refunds: We reserve the right to refuse refunds for items that do not meet our return criteria or if we determine that the error is not attributable to Texas elite graphics & signs.
Mockup Approvals
5. Mockup Approvals
5.1 Customized Products: For orders involving customized products, we may provide mockups for your approval before production begins.
5.2 Approval Process: You will be given the opportunity to review and approve the mockup before production starts. Please carefully review all details, including design, colors, and sizing.
5.3 Timely Approval: To ensure timely processing, prompt approval is crucial. Delays in approval may result in extended production and delivery times.
5.4 Production Start: Production will commence only after we receive your explicit approval of the provided mockup.
5.5 Changes After Approval: Once the mockup is approved and production has started, changes may not be possible. Any modifications requested after approval may incur additional charges.
